MetroPlus Health Plan

A Case Study For MetroPlus Health Plan

Industry/Market

Healthcare

Languages Translated

9+

Employees Affected

527,000

A wholly-owned subsidiary of NYC Health + Hospitals, the largest municipal health system in the United States, MetroPlus is the plan of choice for over half a million New Yorkers. The company's robust network of primary care doctors and specialists includes many independent community providers.

The Scope

Because MetroPlus services residents of New York City, one of the most diverse places on earth, it is crucial that their translation partner be fluent in any language a member or potential member may need. Many of their programs are state or federally funded, meaning they are required to provide materials by a specific date. Accuracy and quick turnaround time are critical to their success, so they've come to rely upon LinguaLinx's exceptional account service, accuracy, flexibility and ability to respond to every request, no matter how last minute.

LinguaLinx Key Deliverables:

Health Plan Materials
Brochures, Flyers and Marketing Collateral
Member Letters and Communications
Braille Transcription
Voiceover

LinguaLinx Staff Tell Their Own Stories

Alan Clifford

Process Optimization Manager

Bringing over 12 years of experience in the localization industry, primarily within the technology sector, Alan arrives at LinguaLinx with a wealth of expertise. He is eager to contribute meaningfully to the company's goals while also nurturing his personal growth journey. Ideas such as implementing new systems, streamlining processes, making improvements, and facilitating work for both internal resources and clients are areas he looks forward to working on. Outside of work, Alan finds joy in sports like football, running, and kayaking.

Andres Ravello

Head of Localization

Andres is a seasoned localization manager with over a decade of experience. With a background as a software developer, he brings a unique perspective to his role, constantly seeking ways to optimize processes, accelerate timelines, and deliver exceptional results. Prior to joining LinguaLinx in 2020 as Head of Localization, Andres held various key positions at leading Localization Service Providers, including Test Lead, Project Manager, Program Manager, and Program Director. In these roles, he successfully managed Fortune 100 accounts and programs, overseeing international teams of over 100 individuals and thousands of suppliers. Andres takes pride in his ability to drive change management solutions, streamline processes, and implement cutting-edge technology for automation. He fosters an environment where every team member feels motivated and engaged. Beyond work, Andres finds joy in spending quality time with his family, immersing himself in books, engaging in soccer matches, and pushing his limits with weightlifting.