English to Spanish
Did you know there are 50 million people in the United States who don’t speak English at home? In fact, the number of Spanish speakers in the United States has reached 45 million! A locally based business noticed an increase in the number of Spanish-speaking customers. To avoid challenges in communication, they reached out to LinguaLinx for Spanish translation services.
American Standard Manufacturing (ASM for short) is headquartered in Central Bridge, NY. They are an industry leader in innovative equipment designs for the storage and handling of low-pressure propane cylinders and high-pressure welding and industrial gas cylinders. ASM prides itself on being “Built on Service.” (It is their tagline and motto, and they like to put this into practice.) Customer service and quality products are the foundation of their company’s existence, says Krissy, Administrative Assistant. They have always had Spanish-speaking customers, and up until recently, communication has not been much of a challenge. However, it was becoming obvious that the difference in language could become a barrier in the future. They decided to be proactive; a language barrier is a hurdle that they do not want their customers to have to leap over to receive excellent customer service and quality products.
Krissy approached the LinguaLinx team after hearing about us from Kimberly Smith Designs, her graphic design partner, and also Interactive Media Consulting, LLC, her web design and development partner. (All of these businesses are based in or around New York’s Capital Region.) She spoke with a LinguaLinx Business Development Specialist over the phone, and we started working together quickly on extensive Spanish translation projects.
Any time you start a new relationship with a client, it is very important to build trust and confidence. The people at the Security Awareness Company are very friendly and creative; I like that a lot! I wanted to make the transition go very smoothly and keep open dialogue between the president, Ashley (my main contact), and myself.
In reference to the actual project, everything went pretty well! Most of the actual files we worked in were Excel spreadsheets, which we can handle quite easily. Sean, my Team Lead Project Manager, is great with those! The client does not want to micromanage. They want a smooth process where they hand the files off to the LinguaLinx team and “Poof,” they come back translated! It is my job to make sure this happens. Of course, if there are any questions or bumps along the way, I have no problem reaching out and asking the necessary questions.
After this project, I feel like our relationship will expand! SAC is very interested in our full suite of multilingual solutions from voiceover to video localization. We will also cover many more language combinations, I’m sure!
I enjoyed working with Krissy right away! It was very easy to gauge her enthusiasm for their company and for the work we were about to do. ASM had never translated their content before so it was a great opportunity for me to educate Krissy in the process and the best approach to help them reach their Spanish-speaking customers.
Translation of the catalog went along pretty well – we work in InDesign quite frequently. Based on distribution, we were able to determine the target dialect and also other components such as measurement conversion. Our multilingual desktop publishing (DTP) team is very skilled in making sure the translated text fits properly within a layout (accounting for expansion, etc.)
When it came to the website, Krissy wanted it all to come together with minimal input on her end. We were able to work with her web design and development team. My role throughout the process was to communicate with the client and update them and also with Bill and our translation proxy support team. As Bill mentions, we had some back-and-forth during this process. Our goal is to manage and meet client expectations. We knew that the goal was for the client to host the Spanish site. However, the translated images were not carrying over to the Spanish site using the plugin. We troubleshooted back and forth to try and make this happen. What made this easier was communication on all sides. Everyone was responsive and our goals were aligned – complete the website and finish with a product that would “speak the language” of ASM’s Spanish customers.
What also makes the translation proxy solution great is the ability to check for updates. As ASM updates their English site, our crawl is able to pick up these updates and provide an immediate quote.
I worked as the project manager for website translation. Caitlin brought me in right at the planning stage from the first phone call until the site was tested and ready to go!
We presented the client with three options for translating their website. They chose “Option 2” which was to install the translation proxy plugin. Interactive Media Consulting would host the translations on their end. This meant that the process would be a collaborative effort between our translation proxy team, the client, and their web team. The process started out very simple. The plugin was installed, and we had the content translated. We were able to set up the domain name for the Spanish site so that it read the translations properly.
One issue we had to fix were the ads on the home page. These need to be handled separately. The images were created in InDesign and were not picked up by the initial web crawl. Once we had these images translated, they were not showing up on the proxy site using the plugin. (Meaning they were still in English.) In order for the site to be fully-translated, we would need to find a solution. After much troubleshooting, we decided that the best option would be to switch to “Option 1” where LinguaLinx hosts the site so that the ads and images are fully supported.
Overall, it was a team effort. Our proxy solution team was very responsive as was the team at Interactive Media Consulting. This was very helpful as we tried many fixes to make Option #2 work (because that was what the client wanted). In the end, though, we agreed that Option 1 would work best for the clients needs.