The LinguaLinx team never backs down from a challenge! When our client approached us with a 94,000 word project and tight deadline, we accepted and came out of the gates working aggressively. Read on to find out how communication, an amazing team of account managers, project managers, and linguists were able to make the impossible very possible!
Computer Sciences Corporation (CSC) is a Fortune 500 company that provides information technology (IT) and professional services for commercial clients, the United States federal government, state governments, and government agencies at the local level. They are headquartered in Falls Church, VA with global offices and a workforce of over 70,000 employees serving 70 countries. Due to their global reach, CSC has a continued and growing need for translation across multiple departments.
Our relationship with CSC began in 2005; it has expanded over this time to included multiple departments within the organization. One of our newer relationships is with the Global Contracts and Legal as a Shared Service (CLaaSS) team.
When Sreeni – a professional on the CLaaSS team – approached us with a large amount of documents in Danish that needed to be translated into English, we knew there were a lot of moving parts to manage! Here is a quick timeline of the events:
Tuesday: We were given files with 94,000 words to be translated in a very short turnaround.
Wednesday: There was a lot of work in completing the prep, organization and dividing of source files. However, we knew that if we skipped these vital steps, we would likely encounter problems later that take a long time to fix. It was critical that we get all materials to our translators in the right format on our first try!
Thursday: We assembled a team of 11 linguists who were qualified to perform legal translations and experienced in adapting materials from Danish into English. We created an aggressive timeline which included extensive weekend work and delivery of completed files on Monday. We briefed the translators. Ready? Set? Go!
Friday, Saturday, and Sunday: Our linguists worked diligently and quickly on the files. The key to success was communication and responsiveness between the linguists, the project manager, the account manager, and the client.
Monday: All files arrived from the team of linguists on time. There was a lot of internal quality assurance (QA). All files were delivered by end of business that day!
Before starting the project, we identified a few concerns. Obviously, the first was turnaround time. The second was consistency. CSC identified the end users for these documents as key stakeholders. The average translator can translate roughly about 2,500 words per day. We informed the client about potential issues with consistency, and they said this would be fine, as there were many different files. We are also able to leverage our translation memory (TM) that we have built with this client to help ensure consistency.